Privacy Policy
Last Updated: 15th March, 2025
This Privacy Policy explains how Nest Residential Management (“we”, “us”, “our”) collects, uses, shares and protects personal information in connection with our website, residential property management services and related activities. This policy applies to residents, leaseholders, landlords, contractors, clients, website visitors and other individuals interacting with us in the United Kingdom and Republic of Ireland.
By using our website, engaging our services, or providing us with your personal information, you consent to the practices described in this policy.
1. Who We Are
Nest Residential Management
c/o Nest LifeStyle Group, 100 Bishopsgate, 18th & 19th Floors, London, EC2N 4AG
Email: info@nestresidential.uk
Telephone: 0330 174 3591
We are a residential property management company operating across the UK and Ireland. We are a Data Controller in relation to personal data we collect and process for the purposes described in this policy.
2. Personal Information We Collect
We collect personal information that is necessary to deliver our services, manage properties, communicate with you and comply with legal obligations.
We may collect the following categories of personal data:
Identity & Contact Information
Full name
Email address
Telephone number
Postal address
Contact preferences
Property & Service Data
Leasehold or ownership details
Tenancy information
Service charge and payment data
Correspondence history
Financial Information
Bank details (where necessary for payments or refunds)
Payment history and invoices
Technical & Website Data
IP address
Browser type and device data
Cookies and usage statistics (see Cookies section)
Sensitive Personal Data
We will only collect sensitive data where strictly necessary and with your explicit consent, such as:
Health and accessibility information
Emergency contact details
3. How We Collect Personal Data
We collect personal data through:
Information you provide directly (forms, emails, calls, contracts)
Interactions on our website
Third parties including landlords, contractors, legal advisors
Publicly available sources where permitted by law
4. How We Use Your Personal Data
We will use your personal data for the following purposes:
Providing and managing residential property management services
Administering service charges, maintenance and compliance activities
Billing and payment processing
Responding to enquiries and communications
Legal and regulatory compliance (e.g., health and safety, statutory reporting)
Website operation, analytics and improvement
Fraud prevention and investigation
Legal bases for processing (where applicable) include:
Performance of a contract
Compliance with legal obligations
Legitimate interests pursued by us
Consent (where required)
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website, analyse usage and support security.
Cookies may include:
Strictly necessary cookies
Performance and analytics cookies
Functionality cookies
Targeting or advertising cookies (with consent)
You can manage cookie preferences through your browser or device settings. For details, see our Cookie Policy.
6. Sharing Your Personal Data
We may share your personal information with:
Contracted service providers (e.g., accountants, contractors)
Regulatory, legal or enforcement authorities where required
Property owners and clients where appropriate for service delivery
IT and data hosting providers
We will not sell your personal information to third parties.
7. International Transfers
Your data may be stored and processed in the UK, Ireland, or other countries where our partners or service providers operate.
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place such as:
Adequacy decisions
Standard contractual clauses
Other lawful transfer mechanisms
8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. This includes encryption, secure systems, access controls, and regular risk assessments.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements. Retention periods vary by data type and legal requirement.
10. Your Data Rights
Depending on your jurisdiction and applicable law (e.g., UK GDPR, Irish data protection law), you may have the right to:
Access your personal information
Correct or update inaccurate data
Request deletion or restriction of processing
Object to processing based on legitimate interests
Port your data to another controller
Withdraw consent where processing is based on consent
To exercise your rights, please contact us at info@nestresidential.uk.
11. Children’s Personal Data
Our services and website are not directed to children under 16. We do not knowingly collect personal information from children without appropriate consent.
12. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external sites. Please review their privacy policies.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated policies will be posted on our website with a revised “Last Updated” date.
Your continued use of the website or engagement with our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
Nest Residential Management
Email: info@nestresidential.uk
Address: Nest Residential Management c/o Nest LifeStyle Group, 100 Bishopsgate, 18th & 19th Floors, London, EC2N 4AG
Telephone: 0330 174 3591